Politique de confidentialité

Dernière mise à jour : 30 juin 2020

KEY UPDATES

Bruker Corporation and any of its subsidiaries (referred to as “we”, “us” or “our” or “Bruker”) respect your rights to privacy. We regularly review and update the content of this Notice to make sure it reflects as closely and transparently as possible what we do with your data. Our latest updates include:

  • A new layout and organization of content to facilitate the reading and localization of the information that is the most relevant to you,
  • A new list of our Bruker companies and, where applicable, the contact of their dedicated data protection officers,
  • A revised description of the scope of the Privacy Notice,
  • A data-subject centered overview of the personal information and purposes of Bruker processing activities, and finally
  • A revised presentation of data privacy rights, including some additions regarding CPRA applicable in California.

Privacy Notice

INTRODUCTION

This Privacy Notice is directed at any individual (hereafter “you”) interacting with Bruker on a regular or an ad hoc basis, either as

  • Customers and/ or contacts within our customers,
  • Online visitors and users of Bruker online services,
  • Onsite visitors,
  • Suppliers, business partners and/or distributors.

This Privacy Notice explains who we are, how we collect, share, and use personal information and how you can exercise your privacy rights.

If you have any questions or concerns about our privacy practices, please contact us using the contact details provided at the end of this Privacy Notice.

For more information about Bruker, refer to the "About" section of our website.

ABOUT THIS POLICY

This Privacy Notice applies whenever:

  • You visit a Bruker website, use our Bruker platforms, applications and other online services or products under our control (altogether refer to as “Online Services”),
  • You create a user account on Bruker.com, to get access to:

    - Specific and/or confidential information,
    - Certain Bruker Application Communities,
    - Services from the Bruker web shop (or Bruker store), etc.

  • You share your contact information, personal and/or business, with Bruker for the purpose of:

    - Filling out a contact form to enquire about our products and services,
    - Registering and/or participating to an event online or in person (tradeshows, conferences, online training, webinar),
    - Checking-in at the reception of one of our sites in preparation to your visit,
    - Responding to a survey.

  • You enter a contractual relationship, either directly or on behalf of your employer, with Bruker, as a customer, distributor, supplier, business partner, etc.
  • You are a Bruker instrument user
  • You are an investor,
  • We respond to one of your requests or inquiries,
  • We personalize your experience based on our past interactions with you,
  • We perform website analytics and measure our websites performances,
  • We run and maintain our website,
  • We maintain or improve our products and services.

Please note in some cases, specific privacy notices will apply instead of this Privacy Notice or complement it.  In such cases you will be informed about which privacy notice will apply.

For example:

  • The processing of personal data of Bruker employees, or former employees, members of staff, contractors, or any other individual working on Bruker sites, whenever it relates to recruitment and employment purposes, is subject to Bruker Staff Privacy Notice. Conversely, any interaction a member of Bruker Staff has with our Online Services, such as subscription to our newsletter, the creation of a Bruker account, a purchase from Bruker store, etc., is subject to this Privacy Notice,
  • The processing of personal data of job applicants is subject to Bruker candidate privacy notice
  • The processing of personal data of visitors to one of our Bruker sites or campuses will be integrated by a local visitors’ privacy notice,
  • Certain Online Services are covered by additional privacy notices that will be provided during the subscription phase or in the order forms/master services agreements,
  • The usage and storing of cookies and trackers on our website(s) are described in our Cookie Policy.
DATA CONTROLLER

The Bruker company responsible for the collection and use of your personal data (the so called “Data Controller”), who decides what data to collect, how to use it, for how long to store it, and with whom to share it, depends on your relationship with us.

The Data Controllers can be:

        i.          Bruker Corporation, 40 Manning Road, Billerica, MA 01821, USA, whenever you visit the Bruker.com website,

      ii.          The Bruker Company and, where applicable, its joint controller affiliated companies in charge of managing the relationship with you, whether you purchase a product, visit a product line specific website other than Bruker.com, create a user account on a Bruker website, fill out a contact form, provide services to us, visit our campuses, etc.

Click here to access the list of Bruker legal entities.

LEGAL GROUNDS TO PROCESS YOUR DATA

We rely on various legal basis, as described below, to process your personal information, including:

  1. The performance of a contract between you and us, such as the completion of a purchase order,
  2. Our duty to comply with the law or with a specific legal obligation, for example when we need to collect certain information for invoicing and auditing purposes,
  3. Our legitimate interest, to the extent it is not overriding your interests, rights and freedoms, for example where we use your contact information to communicate with you as a representative of your employer, which is our customer,
  4. Your clear and specific consent, for instance before proceeding to a recording of a webinar or sending you commercial material, or to participate in scientific research activities in clinical trials.

We will use the personal information we collect from you only for the purposes described in this Privacy Notice or for specific purposes that we explain to you at the time we collect your personal information.

As a general principle, your provision of any personal information to Bruker is entirely voluntary; there are generally no detrimental effects on you if you choose not to do so. However, there are circumstances in which we cannot act without certain personal data, for example because this personal data is required to process your orders or requests, manage the contractual relationship Bruker maintains with you or the company you work for, or provide you with access to a specific online content or newsletter. In these cases, if you do not provide the necessary personal data, we will not be able to provide you with what you request.

DATA SUBJECTS

You are a customer or a contact within one of our customers

Source Purposes Information Legal Basis
Agreement (sales and service agreements, research, collaborations, etc.) -    Fulfillment of contractual obligations with you or with your company/institution
-    Transactional communication related to the conclusion of a sale or support agreement with you or your organization/ institution
-    Update orders and transactions
-    Provide customer support services
-    To identify you and personalize our communications with you or your company/institution
Transaction and interaction information, such as:
-    Contact details (Name /Surname, Email address, Phone Number)
-    Role within your company
-    Business address
-    Products enquiries communications
-    Contract negotiation information (such as preparatory e-mail communications)
-    Written signature
(1) Performance of a contract,

(2) Legitimate interest to provide services and communicate with you in relation with the agreement
Sanctions list screening -    Screening
-    Onboarding new customers
-    Monitor, investigate, and enforce compliance with our policies, and legal and regulatory requirements
-    Name / Last name
-    Date of birth (if applicable)
-    Employer / institution you are representing
(1)    Legal Obligation,

(2)    Legitimate Interest arises from the fields of competence and research of Bruker and to the fact that Bruker products could be misused for legally prohibited purposes
Mergers & Acquisitions Evaluation of the target company and its business -    Name / Last name
-    Date of birth (if applicable)
-    Employer / institution you are representing
Legitimate interests to evaluate the target company prior to the acquisition
Transactional Survey -    Understand if you are satisfied with the products and services (installation, maintenance, etc.) offered to you or the organization you work for,
-    Improve our products and services
-    Name /Last Name
-    Email
-    Phone number
-    Company / Institution
-    Country
(1)    Consent,

(2)    Legitimate interest as part of our commitment to provide you with high quality product or service or any other type of content  
Audio Visual Information -    For internal business purposes, such as call recordings used for training, coaching or quality control;
-    For advertising, marketing, product promotions, and relationship purposes, such as use of photos and videos on social media.
-    Pictures
-    Employer or institutions
-    Location (City)
-    Voice call recordings
-    Video recordings (trainings or in person events)
(1)    Consent,

(2)    Legitimate interest as part of our commitment to provide you with better customer support  
Industry related publications and literacy, patents public information, scientific research published online -    Identify potential prospects and new customers
-    Enhance our existing customer data base
-    Contact details visible on the publication such as name, last name, email address, phone number, position, company, location Legitimate interest to provide you with updates and information related to your field of competence and expertise 

You are an online visitor or a user of one of Bruker online services

Source Purposes Information Legal Basis
Registration to use online Bruker services
-    Bruker website
-    Bruker Shop
-    Bruker Trainings
-    Creation and maintenance of a Bruker online account,
-    Access to Online Services,
-    Providing You technical support,
-    Sending marketing and advertisement material (phone, email, text message, etc.),
-    Identify and authenticate you,
-    Ensure appropriate use of our products and services,
-    Improve our products and services,
-    Advertising and product promotion, including to contact you regarding programs, products, services and topics that may be of interest or useful,
-    Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements
-    Contact details (Name /Surname, Email address, Phone Number),
-    Geographical information (Country, Business address),
-    Role within your company,
-    Relationship with Bruker,
-    Customer’s audio recordings (where relevant) with our customer services representatives
(1)    Performance of a contract (e.g. Bruker-Shop),

(2)    Legitimate Interests to provide You or your employer with our Online Services (e.g. Bruker-Website),
 
(3)    Your consent, in accordance with applicable laws (e.g. Online-Trainings)
Online browsing, and activities on Bruker website(s) -    Maintenance of our online services and pages,
-    Improve your experience with online services,
-    Customize your experience with Online Services,
-    Conduct internal business analysis and market research,
-    Advertising and product promotions,
-    Administer, monitor, and secure our websites
-    Monitor, investigate, and enforce compliance with our policies, product/service terms and conditions, and legal and regulatory requirements

-    IP address,
-    Device type,
-    Unique device identification numbers,
-    Browser-type,
-    URL of the website you came from,
-    Broad geographic location (e.g. country or city-level location) when enabled on your device,
-    Language,
-    Date-time of access,
-    Amount of time you spend using the services and websites,
-    Pages visited,
-    Login records
(1)    Consent,

(2)    Legitimate interest to ensure consistency and high performance when using online tools across Bruker
Registration and participation to a webinar -    Registration,
-    Running and maintenance of the webinar,
-    Evaluate the success of the service
-    First and last name,
-    E-mail address,
-    Profile picture (if any),
-    Webinar metadata (e.g. date, time and duration, name of the meeting, etc.),
-    Device data (e.g. IP addresses, MAC addresses, Clint version),
-    Text and video data (e.g. chat histories; video, audio and presentation recordings)
-    Connection data (e.g. phone numbers, country names, start and end times, IP addresses)
(1)    Performance of a contract,

(2)    Legitimate interest to ensure consistency and high performance when using online tools across Bruker

Contact form

Online requests
-    Identity verification,
-    Provision of an appropriate answer to your request,
-    Follow-up communication in relation with your request,   
-    Sending marketing and advertisement material (phone, email, text message, etc.)
-    Name /Last Name,
-    Email,
-    Phone number,
-    Company / Institution,
-    Country
(1)    Legitimate interest to provide you with a simple, prompt and customer-oriented feedback 
Feedback survey form -    Understand if you are satisfied with the products and services offered to you or the organization you work for,
-    Improve our products and services
-    Name /Last Name.
-    Email,
-    Phone number,
-    Company / Institution,
-    Country
(1)    Consent,

(2)    Legitimate interest as part of our commitment to provide you with high quality product or service or any other type of content  

You are an on-site visitor

Source Purposes Information Legal Basis
Registration Desk
Email
-    Written signature,
-    Provide access to, monitor and secure our facilities, equipment, and other property,
-    Travel management,
-    Access Control,
-    Registration,
-    Verification of identity  
-    Contact details (Name /Surname, Email address, Phone Number),
-    Geographical information (Country, Business address),
-    Travel booking information
(1)    Consent,

(2)    Legitimate interest to facilitate your travel onsite
Sanction List screening Determine a possible listing -    Name / Last name
-    Date of birth
(1)    Legitimate interest to maintain the safety of our employees onsite,

(2)    Legitimate interest to ensure our products are not misused for legally purposes
CCTV recording (where installed) -    Access Control,
-    Sites and campuses security
CCTV images (1)    Legitimate interest to maintain the health and safety of our employees on site. A specific information notice will be displayed on-site

You are a supplier, business partner or a distributor

Source Purposes Information Legal Basis
Contracts -    Fulfillment of contractual obligations to you or to your organisation,
-    Transactional communication related to the agreement,
-    Written signature (physical or electronic)
-    Name
-    Email address
-    Work phone number
(1)    Where the contract is between Bruker and a natural person: performance of a contract between you and Bruker,

(2)    Where the contract is between Bruker and a legal entity: legitimate interest to contact you as a contact person and fulfil the contract with the legal entity
Sanctions lists -    Company / Individual,
-    Name / Last name
-    Onboarding new customers,
-    Onboarding new suppliers,
-    Allowing access to our sites and buildings,
-    Vet our collaborations and partnerships
(1)    Legal Obligation,

(2)    Legitimate Interests to prevent financial crime, protect Bruker reputation
DISCLOSURE TO THIRD PARTY RECIPIENTS

We may disclose your personal information to the following categories of recipients:

  • Within our group companies, in accordance with Bruker Intercompany Data Transfer Agreement,
  • To our website or application hosting partners and other third parties who assist us in operating our platforms, conducting our business, or servicing you, as long as these parties agree to process any personal data in compliance with applicable data protection law(s),
  • To third party services providers and partners, including distributors and other sales intermediaries, Customer Relationship Management (“CRM”) solution providers or Marketing Automation Solution providers. A list of the third-party services providers and partners relevant to the processing of your personal information can be made available upon request to privacy@bruker.com,
  • To our dedicated Bruker sales and service offices, where customers can go directly for support with their Bruker products and services. A list of the offices is available here Helpdesk & Support | Bruker,
  • To any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person,
  • To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Notice,
  • To any other person, after obtaining your informed consent to the disclosure.
MEETING RECORDING

Upon prior information and subject to your consent only, Bruker may record business meetings, calls, trainings (herein referred to as “Meeting(s)”) whether they take place via a video conferencing tool (such as Microsoft Teams), or in person/hybrid among (i) Bruker employees, contractors, consultants, temporary and other workers, including all personnel affiliated with third parties, (ii) customers, or (iii) any business partners, distributors, or suppliers.

The recording of a meeting will mainly serve for:

  • Future reference or preserving the organization's knowledge on a specific topic discussed during the Meeting,
  • Participants who cannot attend the live Meeting and wish to listen or relisten to it at a more appropriate time, or
  • Training purposes.

When you join an online or voice call, we will have access to your name, last name and, where relevant, your email address. Your name and last name will be always visible during an online Meeting.

Each participant to a Meeting can express their consent to be recorded either by turning their camera on, and/or turning their microphone on, and/or sharing their screen. By doing so, we will then capture your picture, and/or your voice, and/or the content of the shared screen, in addition to the list of who spoke and when.

We will store the recording file and the related transcripts, if activated, for the retention time required to accomplish the meeting or recording purpose. You can ask additional information on the storage time to the Meeting organizer. If you are a Bruker employee, or a third party who has signed a confidentiality agreement with Us, you can ask a copy of the file directly to the Meeting organizer.

Customer service-related conversations, employee-related matters, one-on-one meetings, Q&A sessions, informal discussions and any type of meetings that entail confidential, legal or compliance consideration shall be excluded from Meeting recordings.

COOKIES AND OTHER TRACKING TECHNOLOGIES

We use cookies and other tracking technologies on our website. Some are essential to operate our website (Strictly Necessary Cookies) and are always active. We also use, on a prior consent based, cookies to analyze the traffic on our website and improve its performance (Performance Cookies), to provide you with enhanced functionality and personalization (Functional Cookies), and to build a profile of your interests and show you relevant ads (Targeting and Advertising Cookies). You can withdraw your consent or review your preferences at any time by clicking on the Cookie Settings permanent button on the bottom left of our webpage.  For complete and detailed information about the types of Tracking Technologies we use, why, and how you can control Tracking Technologies, please consult our dedicated Notice.

For users that access our websites worldwide that have laws requiring recognition of Global Privacy Control (or GPC) Signals, such as California, please note our website has an “Automatic Blocking of Cookies” enabled via OneTrust, which means all tracking is blocked by default until a user permits tracking (by accepting the cookies) except for cookies that are necessary for the website to operate (“Strictly Necessary Cookies”).  You can always check and adjust your cookie settings by going to the hover button link in the footer of this website.

SOCIAL MEDIA

When you visit our social media pages, it may be necessary to process data relating to you.

You can find below a list of Bruker social media pages:

Besides us, the respective providers of the social media platform are also responsible for processing your personal data. As far as we can influence this and parameterise the data processing, we will work within the scope of the possibilities available to us, to ensure that the provider of the social media platform handles your data in a manner that complies with data protection regulations. In this context, please also read the data protection policy of the respective social media platform.

The data you enter on our social media pages, such as usernames, comments, videos, pictures, likes, public messages, etc., are published by the social media platform and are at no time processed by us for other purposes. We only reserve the right to delete content if necessary. We may share your content on our website if this is a feature of the social media platform and communicate with you through the social media platform if necessary, based on the legitimate interest of carrying out public relations and communication.

We also occasionally use the social media platforms described above to deliver targeted advertising based on your consent.

We also use information about visits or interaction with other sites (so-called remarketing) to define target groups. For this purpose, we also use, inter alia, cookies. In these cases, we obtain the consent of the users on other pages in advance through a consent banner.

The provider of the social media platform may use web tracking methods, which can sometimes be performed regardless of whether you are logged in or registered with the social media platform. In this respect, we have no influence on the processing of your data by the provider of the social media platform, so that the use of the social media platform is at your own responsibility. For more information on data processing by the provider of social media platform, please refer to their privacy policy.

INTERNATIONAL DATA TRANSFERS

Bruker operates within a global network of companies and partners, therefore your personal information may be transferred to and processed in countries other than the country in which you reside, including the European Union, Switzerland, Singapore, the UK, and the United States. Transfers of personal data outside of your country of origin are made according to the applicable data protection laws, based on the implementation of appropriate safeguards such as:

  • A decision taken by the competent data protection authority declaring that the level of data protection of the country of destination is adequate; or, in the absence of such decision,
  • Standard Contractual Clauses, depending on the data protection law applicable to you, or
  • Where applicable, your consent.
RETENTION OF YOUR PERSONAL INFORMATION

We retain personal information for as long as needed or permitted to fulfill the purpose(s) for which it was collected or obtained, as described in this privacy notice. The criteria used to determine our retention periods include: (i) the length of our relationship with you; (ii) whether there is a legal obligation to which we are subject that affects the personal information (e.g., statutory retention times applicable in the jurisdiction where you are located); (iii) whether retention is determined to be necessary or advisable for Bruker due to applicable statutes of litigation, or other legal or regulatory obligations.

SECURITY OF YOUR PERSONAL INFORMATION

We use appropriate technical and organizational measures to protect the personal information that we collect and process about you (i) from accidental or unlawful destruction, and (ii) unauthorized loss, alteration, disclosure of, or access to Personal Data. The measures we use are designed to provide a level of security appropriate to the risk of processing your personal information. We require the same level of diligence from any third party involved in the processing of your personal information in accordance with applicable laws.

LINKS TO OTHER WEBSITES

Our websites, products and services may contain links to other websites, applications, products, or services that are not owned or operated by Bruker, such as social media websites and applications like Facebook, LinkedIn, Xing, and X. You should carefully review the privacy policies and practices of other websites, products, and services as we cannot control and are not responsible for privacy policies, notices, or practices of third-party websites, applications, products, and services.

DATA PROTECTION RIGHTS

General information

Please note that in many circumstances, we cannot effectively do business with you without processing some personal data about you (e.g., your contact information when you submit a product enquiry). If you are unable to provide this information, we may be unable to process your request.

To the extent that the Country or State in which you are located when you provide us with your personal data has a data protection law that requires us to offer some or all of the following rights to you, we will provide the following rights to you based on the applicable law:

  • To refuse the processing of your personal data,
  • To request access to and a copy of your personal data, including to provide your personal data directly to another organization, i.e., a right to data portability,
  • To request to know about the personal data we process about you or, in some cases, to request to acknowledge our processing of your personal data,
  • To request that we correct your personal data,
  • To request that we delete your personal data,
  • To request that we limit the processing of your sensitive personal data,
  • To opt-out of processing of sensitive personal data,
  • To appeal the denial of a request,
  • To opt-out of sharing your personal data for cross-context behavioral advertising or to opt-out of targeted advertising, and
  • To lodge a complaint with the data protection authority in your jurisdiction.

If you are located in European Union, EEA, or Switzerland

The General Data Protection Regulation applicable in the EU and EEA, and the Swiss Federal Data Protection Act provide individuals with specific rights over their personal data.

RIGHT
DEFINITION
IN PRACTICE
INFORMATION
Right to be informed about the collection and use of their personal data •    Privacy notice/ information at the time you collect personal data,
•    Regularly review, and where necessary, update your privacy information
ACCESS Right to access and obtain a copy of their personal data •    Request can be done verbally or in writing,
•    In most circumstances, it should be free of charge or for a reasonable fee based on administrative costs
RECTIFICATION Right to obtain without undue delay the rectification of inaccurate or incomplete personal data •    Request can be done verbally or in writing
ERASURE Right to be forgotten - right to obtain the erasure of personal data without undue delay •    Request can be done verbally or in writing,
•    Not absolute and only applies in certain circumstances
PORTABILITY Right to receive the personal data which he or she has provided to a Data Controller, in a structured, commonly used and machine-readable format and have the right to transmit those data to another Data Controller •    It only applies to information an individual has digitally provided to a Data Controller, e.g., all personal information inserted in, or collected by, a sport tracker so that it can be transmitted to another product.
OBJECT Right to object to the processing of personal data in certain circumstances •    E.g., opting out from marketing communication or usage of the data for marketing purposes such as targeted advertising
RESTRICTION OF PROCESSING Right to request the restriction or suppression of their personal data •    When processing is restricted, storage of the data is permitted, but it is not allowed to use the data anymore
OBJECT TO AUTOMATED DECISION-MAKING Right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the individual or similarly significantly affects him/her This type of decision-making can only be carried out where the decision is:
-    Necessary for the entry into or performance of a contract, or
-    Authorized by domestic law applicable to the Data Controller, or
-    Based on the individual’s explicit consent

You are entitled to lodge a complaint with the supervisory authority responsible if you believe we do not comply with the applicable data protection law.

 You can exercise your privacy rights with Bruker at any time either by filing a request on our dedicated platform or sending an email to privacy@bruker.com .

If you are located in California

If you are a California resident, California law provides you with the following rights with respect to your personal information:

  • The right to know what personal information we have collected, used, disclosed and sold about you. To submit a request to know, you may call us at +1 (888) 914-9661 and enter the PIN 960300 or submit your request via our Data Subject Request Form,
  • The right to request that we delete any personal information we have collected about you. To submit a request for deletion, you may call us at +1 (888) 914-9661 and enter the PIN 960300 or submit your request via our Data Subject Request Form.

When you exercise these rights and submit a request to us, we will verify your identity by asking you for your email address, telephone number, information about your company’s contract or your direct relationship with Bruker. We also may use a third-party verification provider to verify your identity.

Your exercise of these rights will have no adverse effect on the price and quality of our goods or services.
For the 12-months period prior to the date of this Privacy Notice, Bruker has not sold any personal information, nor does it have any plans to do so in the future.

Please note: if you are a customer of one of our customers, you should contact them first concerning your California Privacy rights.

UPDATES TO THIS PRIVACY NOTICE

We may update this Privacy Notice from time to time in response to changing legal, technical or business developments. When we update our Privacy Notice, we will take appropriate measures to inform you, consistent with the significance of the changes we make.

You can see when this Privacy Notice was last updated by checking the "last updated" date displayed at the top of this Privacy Notice.

CONTACT US

Bruker has appointed a team of experts (“Bruker Privacy Team”) dedicated to the protection of personal data, and to the compliance with the applicable privacy laws and regulations, across Bruker.

You can contact Bruker Privacy Team at privacy@bruker.com or the dedicated data protection officers for your legal entity in the event of any questions regarding this Privacy Notice and our handling of your personal data.

Their contact details can be found here.

Finalités Base légale (si applicable)

Vente de notre produit et de nos services

Créer un compte sur nos services en ligne pour vous et l’organisation pour laquelle vous travaillez.

Vous permettre d'utiliser une plateforme en ligne pour accéder aux ressources que nous pouvons offrir de temps à autres.

Conclure et honorer un contrat avec vous ou l’organisation pour laquelle vous travaillez.

Vous envoyer des informations (par e-mail ou un autre moyen) sur les changements de nos produits et services ou vous envoyer des notices ou autres publications telles que requises par la loi.

Remplir vos commandes ou celles de votre organisation pour des produits et des services.

Effectuer nos obligations légales envers vous ou l’organisation pour laquelle vous travaillez sous n’importe quel contrat applicable.

Maintenir et mettre à jour votre compte, vos commandes et vos transactions.

Remplir nos obligations légales envers vous ou la société/l’organisation pour laquelle vous travaillez.

Performance contractuelle basée sur un contrat applicable.

Intérêts légitimes pour fournir des services.

Consentement.

Authentification

Authentifier votre identité si nécessaire ou si la loi l’exige.

Obligation légale.

Intérêt légitime.

Performance contractuelle.

Satisfaction de vos demandes

Fournir les services, informations et support produit demandés.

Répondre à vos questions de manière appropriée.

Demander un feedback

Si votre demande ou question se réfère à un service que vous avez commandé, pour lequel vous vous êtes inscrit(e) ou que vous avez autrement conclu : performance contractuelle basée sur nos conditions de service ou autre contrat applicable.

Si nous sommes dans l’obligation légale de répondre à votre demande ou question : obligation légale

Dans tous les autres cas : intérêt légitime dans le cadre de notre engagement à vous fournir un bon service client.

Consentement.

Conformité

Se conformer à toute obligation légale qui nous incombe.

Vérifier les transactions financières et procéder à des contrôles de conformité, y compris avec une comparaison aux listes des parties sanctionnées

Obligations légales par des lois applicables.

Intérêts légitimes dans la protection des clients et de Bruker.

Conformité

Se conformer à toute obligation légale qui nous incombe.

Vérifier les transactions financières et procéder à des contrôles de conformité, y compris avec une comparaison aux listes des parties sanctionnées

Obligations légales par des lois applicables.

Intérêts légitimes dans la protection des clients et de Bruker

Marketing et communication

Personnaliser votre expérience sur les services en ligne.

Vous contacter pour déterminer si vous aimeriez commencer une relation commerciale avec nous ou vous envoyer des e-mails marketing.

Collecter des informations personnelles à votre sujet (p. ex. votre poste, votre spécialité et vos publications) à partir de ressources publiquement disponibles comme les sites Internet d’une société, d'une université ou de publications et les combiner aux informations personnelles que nous avons collectées à votre sujet pour améliorer le profil que nous avons de vous dans le support de nos activités de ventes et de marketing.

Vous inviter à participer à des questionnaires et des sondages pour comprendre si vous êtes satisfaits des produits et services qui vous sont offerts ou de l’organisation pour laquelle vous travaillez et pour améliorer nos produits et services.

Intérêt légitime.

Consentement suivant les exigences légales.

Établir et maintenir la communication avec vous

Vous inviter à participer à des réunions en vidéoconférence à l’aide des outils en ligne comme Webex ou les équipes de Microsoft

Consentement.

Intérêt légitime pour garantir la cohérence et la haute performance lors de l’utilisation d'outils en ligne dans tout Bruker.

Performance contractuelle.

Assistance clientèle

Traiter des enregistrements de vos appels avec nos représentants du service client pour garantir que nous fournissons un service haute qualité, aider dans la formation et le développement des représentants de Bruker et améliorer de manière générale notre service client pour vous.

 

Obligation légale.

Consentement.

Intérêt légitime d'améliorer notre service client et de se conformer à toutes les obligations légales et réglementaires applicables.

Santé et sécurité

Traiter les enregistrements CCTV pour garantir la sécurité sur les campus comme le permettent les lois locales applicables

En cas d'épidémie ou de pandémie, collecter des informations sur votre présence dans des zones à haute risque ou prendre votre température avant d'entrer dans des bâtiments conformément aux lois locales applicables.

Obligation légale.

Consentement.

Intérêt légitime de maintenir la santé et la sécurité de nos employés sur site