Diffractometers and X-ray Microscopes - Maintenance Service Agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit your operational needs and budget.

Remote support and diagnostics

Virtual support including MicroSoft HoloLens

Planned and pro-active instrument maintenance

Unlimited on-site repairs
Original parts and supplies
Dedicated on-site or factory training
Targeted application support
State-of-the art compliance services
Comprehensive software services

Request a LabScape Service Agreement

SERVICE CONTRACT PORTFOLIO

X-Ray Diffractometers

Floor Standing Systems		Connect	Essential	Access	Complete	Complete Plus
1	Free Telephone Support for simple cases*	✓	✓	✓	✓	✓
2	Remote Desktop Support	1 Hour	1 Hour	2 case limit	Unlimited	Unlimited
3	PC/Software Update	✓	✓	✓	✓	✓
4	Priority Response	✓	✓	✓	✓	✓
5	Virtual Engineer (Augmented Reality Support)	✓	✓	✓	✓	✓
6	Planned Maintenance (recommended by Bruker)	-	✓	✓	✓	✓
7	Planned Maintenance Parts	-	✓	✓	✓	✓
8	Verify Radiation Safeties	-	✓	✓	✓	✓
9	Parts (excluding X-Ray Source, Detector)	-	-	✓	✓	✓
10	Labor and Travel - One on-site call	-	-	✓	-	-
11	Labor and Travel - Unlimited on-site calls	-	-	-	✓	✓
12	Detector (normal usage)	-	-	Option	✓	✓
13	Anodes, X-Ray Source (replacement on normal usage)	-	-10%	-10%	-10%	✓
14	Loaner Equipment (where applicable)	-	-	-	✓	✓
15	Additional Planned Maintenance calls	-	Option	Option	Option	Option
16	Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP)	-	-	Option	Option	Option
17	Training - Maintenance or Applications	-10%	-10%	-10%	-10%	-10%
18	OQ/Validation	-	Option	Option	Option	Option
19	24/7/365 Response	-	-	Option	Option	Option

*24/48 Option only available for eligible systems.

Benchtop Systems		Connect	Essential	Access	Complete	Complete Plus
1	Free Telephone Support for simple cases*	✓	✓	✓	✓	✓
2	Remote Desktop Support	1 hour	1 hour	2 case limit	Unlimited	Unlimited
3	PC/Software Update	✓	✓	✓	✓	✓
4	Priority Response	✓	✓	✓	✓	✓
5	Virtual Engineer (Augmented Reality Support)	✓	✓	✓	✓	✓
6	Planned Maintenance (recommended by Bruker)	-	✓	✓	✓	✓
7	Planned Maintenance Parts	-	✓	✓	✓	✓
8	Verify Radiation Safeties	-	✓	✓	✓	✓
9	Depot/Factory Repair	-	-	✓	✓	✓
10	Parts (excluding X-Ray Source)	-	-	✓	✓	✓
11	Labor and Travel - One on-site call	-	-	-	✓	-
12	Labor and Travel - Unlimited on-site calls	-	-	-	-	✓
13	Tubes, Anodes, Laser (replacement on normal usage)	-	-10%	-10%	-10%	✓
14	Additional Planned Maintenance calls	-	Option	Option	Option	Option
15	Training - Maintenance or Applications	-10%	-10%	-10%	-10%	-10%
16	OQ/Validation	-	Option	Option	Option	Option

*24/48 Option only available for eligible systems.

XRM

XRM		Connect	Essential	Access	Complete	Complete Plus
1	Free Telephone Support for simple cases*	✓	✓	✓	✓	✓
2	Remote Desktop Support	1 hour per case	1 hour per case	Unlimited	Unlimited	Unlimited
3	PC/Software Update	✓	✓	✓	✓	✓
4	Priority Response	✓	✓	✓	✓	✓
5	Virtual Engineer (Augmented Reality Support)	✓	✓	✓	✓	✓
6	Planned Maintenance (recommended by Bruker)	-	✓	✓	✓	✓
7	Planned Maintenance Parts	-	✓	✓	✓	✓
8	Verify Radiation Safeties	-	✓	✓	✓	✓
9	Parts (excluding X-Ray Source, Detector)	-	-	✓	✓	✓
10	Labor and Travel	-	-	✓	✓	✓
11	Detector & Source (replacement on normal usage)	-	-10%	-10%	✓	✓
12	Detector & Source replacement at 5 years	-	-	-	-	✓
13	Loaner Equipment (where applicable)	-	-	-	✓	✓
14	Additional Planned Maintenance calls	-	Option	Option	Option	Option
15	Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP)	-	-	Option	Option	Option
16	Training - Maintenance or Applications	-10%	-10%	-10%	-10%	-10%
17	OQ/Validation	-	Option	Option	Option	Option

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