LabScape Maintenance Service Agreements

Microscopes

Maintenance Service Agreements

		Essential	Access	Complete
1	Telephone support during regular business hours	✓	✓	✓
2	Remote desktop support	✓	✓	✓
3	Priority technical assistance (phone/e-mail)	✓	✓	✓
Repairs
4	Prioritized service	✓	✓	✓
5	Factory parts repair, including labor	10% discount	Included	Included
6	Access to advanced replacement parts	✓	✓	✓
7	Advance replacement parts/assemblies included	10% discount	Included	Included
8	On-site repair visit (including travel expenses)*	-	-	Included
9	One-time no-fault coverage (Transducer, Scanner, Sensor)	-	25% discount	Included
Maintenance
10	Bruker recommended annual maintenance visit	✓	✓	✓
11	Annual software updates	✓	✓	✓
12	AFM probes discount**	10% discount	15% discount	20% discount
13	Consumables discount	5% discount	10% discount	10% discount
Training
14	Schduled on-line training videos & webinars basic content	✓	✓	✓
15	On-line training videos & webinars premium content login	✓	✓	✓
16	Remote user support and application review	✓	✓	✓
17	Training at Bruker facility	10% discount	One Seat	Two Seats
18	Training/Service visit discount	10% discount	15% discount	25% discount

Download Service & Support Brochure

* Requirement for onsite visit determined by Bruker technical support engineer

** For a list of eligible probes click here.