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Incorrect System Time Blocks Login

Error while trying to login. Please try again.

This error message is most likely related to a time difference between your client (computer/smartphone/tablet) and our server. To validate your login both systems try to validate a key that has a timeout value. If the set time or time zone on your client is too far in the future, the key has already expired for your client and authentication fails.

Please unfold the sections below on how to set the time and time zone correctly for your system.

How to Set Date and Time on Windows 10/11

Follow these steps to manually set the date and time on your Windows 10/11 computer:

  1. Open Settings: Press Windows + i on your keyboard or search for “settings” in the Start menu and click the “Windows Settings” icon.
  2. Access Time & Language: In the Settings window, click on "Time & Language".
  3. Go to Date & Time: In the Time & Language window, click on "Date & Time". 
  4. Disable Automatic Time Setting: In the Date & Time settings, click the switch beside “Set Time Automatically” to "Off".
  5. Manually Set Date and Time: Below that, locate the “Set the date and time manually” option and click “Change”. A “Change Date and Time” window will appear. Use the drop-down menus to set the desired date and time, then click "Change".  
  6. Set Time Zone: If you need to manually change your time zone too, just set it using the “Time Zone” drop-down menu.

If you want to enable automatic date and time:

  1. Enable Automatic Time Setting: In the Date & Time settings, set the switch beside “Set Time Automatically” to "On". 
  2. Set Correct Time Zone: Make sure your time zone is set to the right value using the drop-down menu labeled "Time Zone".
  3. Sync Time: Scroll down to the “Additional Settings” section and click “Sync Now”. This will force your Windows 11 PC to update its date and time to match the Windows time server.

The changes will take effect immediately. Once you’re done, close the Settings window.

How to Set Date and Time on a Mac OS Based System

Follow these steps to manually set the date and time on your Mac OS based system:

  1. Open System Preferences: Click on the Apple icon at the top left of your screen and select "System Preferences".
  2. Access Date & Time: In the System Preferences window or under General, click on "Date & Time".
  3. Unlock Settings: At the bottom of the Date & Time window, click on the padlock icon. Enter your admin password or use Touch ID if prompted.
  4. Disable Automatic Time Setting: Uncheck the box next to “Set date and time automatically” if you want to manually adjust the time.
  5. Manually Set Date and Time: Click “Set” next to Date and time. Adjust the date and time according to your preferences and click "Set".
  6. Set Time Zone: If you need to manually change your time zone too, just set it using the “Time Zone” drop-down menu.

If you want to enable automatic date and time:

  1. Enable Automatic Time Setting: In the Date & Time settings, check the box beside "Set Time Automatically".
  2. Set Correct Time Zone: Make sure your time zone is set to the right value using the drop-down menu labeled "Time Zone".

The changes will take effect immediately. Once you’re done, close the System Preferences window.

How to Set Date and Time on a Linux Based System

Follow these steps to manually set the date and time on your Linux based system:

  1. Open Terminal: You can do this by searching for “Terminal” in your system’s application menu or by using the keyboard shortcut Ctrl + Alt + T.
  2. Check Current Date and Time: Type date and press Enter to see the current date and time.
  3. Change Date and Time: Type sudo date -s “YYYY-MM-DD HH:MM:SS” and press Enter to change the date and time. Replace YYYY-MM-DD HH:MM:SS with the actual date and time you want to set.
  4. Set Hardware Clock: Type hwclock -w to set the hardware clock to the current system time.

If you want to set the date and time automatically:

  1. Install NTP Package: Type sudo apt install ntp and press Enter to install the Network Time Protocol package.
  2. Start NTP Service: Type sudo service ntp start and press Enter to start the NTP service.
  3. Check NTP Service Status: Type sudo service ntp status and press Enter to check the status of the NTP service.

The changes will take effect immediately. Once you’re done, close the Terminal window.

Other Troubleshooting Tips

This didn't solve your problem? Maybe these tips can help:

  • Browser Cache: Clear the browser cache and the cookies related to bruker.com
  • Cookies: Make sure cookies from bruker.com are allowed
  • Password not updated: If you haven't logged into Bruker Store or Brukersupport since our switch to SSO, please try to use the 'Forgot Password' function to generate a new password and sign in to your existing account
  • No Account: In case we don't find an account with your email, we are not sending out the password reset emails. In this case it is possible for you to create a new account with this email adress.

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