LabScape ProDiagnose & LabScape ProSupport
Features
Spectrometers´ System Overview
Full visualization of the health status of your spectrometers
System Configuration
Clear component identification for an easy repair part order
AutoCalibrate Result Monitoring (if available)
Support in proactively identifying probe performance changes
Cryogen Data Visualization
Helium and nitrogen levels are now displayed in the AutoDiagnose platform
Platform Notifications
The user receives component-related notifications based on performance changes on the online portal
Email Notifications
The user receives Email notifications, available as a Beta feature
Benefits - LabScape ProDiagnose
Keep a close eye on all your connected NMR systems
As a customer, you can access your systems´ status overview wherever you are, anytime, whether they are in the same room or in different buildings or sites.
Optimize your instrument uptime
LabScape ProDiagnose supports maximum productivity and peak performance by actively identifying system part and performance changes.
Increase system protection
By proactively identifying critical changes of system parameters, LabScape ProDiagnose allows customers to better protect their systems.
Save time and money
LabScape ProDiagnose helps your service engineer with easier remote diagnostic and troubleshooting, improving first-time fixes.
Free up your time
Focus on what matters, your experiments: Bruker notifies you about unusual parameter behavior directly in the AutoDiagnose platform.
Benefits - LabScape ProSupport
Expert supervision (proactive service support)
Your Bruker service team will proactively contact you based on reported critical parameter change.
Reduced administrative burden
LabScape ProSupport already includes 4 hours of remote support, no need to go through internal approvals before we can start to support you.
Easier root cause analysis in case of technical issues
Based on monitored parameters, your Bruker Service Team can support you more easily.
Testimonials
Bob Berno, NMR Facility Manager
McMaster University, Canada
Connection
General - Platform
- Secure and user-friendly cloud-based web application supported by most modern browsers
Security
- Authentication: Secure and trusted authentication standard RFC 7519
- Password Security: Passwords in our database are encrypted and securely stored
- Encrypted keys: Secure storage of all operating system access credentials
- Secure Storage: Encryption of data at rest
- Data Transmission: All data is transmitted using encrypted Transport Layer Security (TLS) connections (i.e., HTTPS), ensuring encrypted point-to-point communication between all platform participants
- DDoS Protection: Protection against outside attacks
Privacy
- General Data Protection Regulation (GDPR) compliance including the right to be forgotten
Frequently Asked Questions
Configuration
- TopSpin 4.1.0. or higher to connect to AutoDiagnose
- TopSpin 4.1.3. or higher for cryogen notifications for AvanceCore
- TopSpin 4.1.4. or higher for cryogen notifications for AvanceNeo
- Operating system: Windows 10 or CentOS 7
