Frequently Asked Questions
Q. Where do I find my system order number? (e.g.for Bruker support)
A. Within ParaVision:
Help menu -> Support -> Miscellaneous -> System Order Number
Q. I suspect there is a hardware issue. Who do I contact?
A. The preferred contact point is to create service request.
Tip: filling in your serial number/system order number will autofill ProductLine/Product.
Q. How do I send data to Bruker support?
A. Export Study from within ParaVision Dataset Browser, upload your file to Bruker Fileshare, and notify your support team.
Find step-by-step procedure here
Q. How does TeamViewer with Bruker work?
Q. I need help with protocol optimization with one of Bruker's ParaVision Protocols. Who can help me?
A. Contact your MRI Applications support group. Include a description of your study (protocol, animal model, coils/system). It is best to optimize protocols during a pilot study and not only once real study animals are available. Where remote access by an application team member may be necessary, please allow time for scheduling.
Q. How can changes be made to Methods in ParaVision?
A. You need to have the Development license, and it is preferable to have participated in ParaVision Programming courses. Support can be obtained from
mri-software-support.
Q: An accessory part is broken (e.g. tooth bar), who do I contact to order a replacement?
Q: How do I determine which licenses are available with my PV6 or PV360 installation?
A: Within ParaVision: Help menu -> License Diagnosis
Q: My license is expired. How can I extend it?
Q: Where do I find the most recent ParaVision release?
A: Distribution notes and Downloads are available here for registered users.
Q: Where can I find information on imaging protocol workflows?
A: Visit the Learning Pages and sort searchabled video tutorials, application notes, and user webinars to find/review content on protocol optimization, animal handling and use.
Q: How can I have contact with other users who have the same equipment as me?
A: Visit the PCI Community Forum
Within ParaVision:
Help menu -> Support -> Miscellaneous -> System Order Number
The preferred contact point is create service request.
Tip: filling in your serial number/system order number will autofill ProductLine/Product.
Export Study from within ParaVision Dataset Browser, upload your file to Bruker Fileshare, and notify your support team.
Find step-by-step procedure here
What's the answer to this one: sales or license??