Bruker AXS Global Helpdesk
Welcome to the Bruker AXS Global Helpdesk
The Bruker AXS Global Helpdesk is a critical component of the company’s high-quality service and support structure. The Helpdesk experts are there to resolve issues quickly and effectively, ensuring your success with fast and reliable support.
Customers, Bruker AXS business partners, and Bruker AXS members are invited to reach out to any of the local communication options to receive service and support.
Click below to create a Bruker AXS service request.
Click below to request a LabScape Service Agreement Quotation.
| Region | Country | New phone number* | New email-to-case address* |
|---|---|---|---|
| Asia Pacific | Australia | +61 2 9069 9595 | service.baxs.anz@bruker.com |
| Asia Pacific | Malaysia | +60 03 9078 5254 | service.baxs.my@bruker.com |
| Asia Pacific | Singapore | +65 3163 8471 | service.baxs.sg@bruker.com |
| Asia Pacific | South Korea | +82 (0)70 4784 4307 | service.baxs.kr@bruker.com |
| Asia Pacific | Taiwan | +886 080149 1156 | service.baxs.tw@bruker.com |
| Asia Pacific | Thailand | +66 2506 1874 | service.baxs.th@bruker.com |
| Japan | Japan | +81 12-020-8044 | service.baxs.jp@bruker.com |
| China | China | +86 108 783 3455 | service.baxs.cn@bruker.com |
| China | Hong Kong | +852 2319 4792 | service.baxs.cn@bruker.com |
| India & Middle East | India | 000-8009191457 | service.baxs.ime@bruker.com |
| India & Middle East | United Arab Emirates | +971 800 032 0942 | service.baxs.ime@bruker.com |
| India & Middle East | Middle East | +962 6429 6335 | service.baxs.ime@bruker.com |
| India & Middle East | Israel | +972 4374 8916 | service.baxs.ime@bruker.com |
| Europe & Africa | Belgium | +32 2880 5005 | service.baxs.be@bruker.com |
| Europe & Africa | France | +33 3 68 78 09 00 | service.baxs.fr@bruker.com |
| Europe & Africa | Italy | +39 02 8295 9500 | service.baxs.it@bruker.com |
| Europe & Africa | Netherlands | +31 800 888 5555 | service.baxs.nl@bruker.com |
| Europe & Africa | South Africa | +27 10 500 3888 | service.baxs.za@bruker.com |
| Europe & Africa | Spain | +34 91 901 46 00 | service.baxs.es@bruker.com |
| Europe & Africa | United Kingdom | +44 20 4579 9744 | service.baxs.uk@bruker.com |
| Europe & Africa | Austria | +43 141 70 990 | service.baxs.at@bruker.com |
| Europe & Africa | Germany | +49 721 95 88 300 | service.baxs.de@bruker.com |
| Europe & Africa | Switzerland | +41 31 528 2020 | service.baxs.ch@bruker.com |
| North America | Canada | +1 800 234 9729 | service.baxs.us@bruker.com |
| North America | United States | +1 800 234 9729 | service.baxs.us@bruker.com |
| Latin America | Brazil | +55 11 3197 8420 | service.baxs.br@bruker.com |
| Latin America | Mexico | +52 554 170 4301 | service.baxs.mx@bruker.com |
| Rest of the world | Countries not listed above | +65 6990 1580 | service.baxs.ime@bruker.com |
* Support hours depend on service plan:
Basic tier: Business hours, 8 am – 5 pm (times may differ locally)
Premium tier: Business days (Monday – Friday), 24-hour support