LabScape Maintenance Service Agreements

Elemental Analyzers - Maintenance Service Agreements

Maintenance Service Agreements

Bruker LabScape maintenance service agreements are a key component for maximizing the uptime and reliability of your instrument. This leads to a significant improvement in productivity in addition to complete cost control and planning of system usage.
Bruker offers flexible service options that will fit our operational needs and budget.

  • Remote support and diagnostics
  • Virtual support including MicroSoft HoloLens
  • Planned and pro-active instrument maintenance
  • Unlimited on-site repairs
  • Original parts and supplies
  • Dedicated on-site or factory training
  • Targeted application support
  • State-of-the art compliance services
  • Comprehensive software services
SERVICE CONTRACT PORTFOLIO

EDS, WDS, EBSD, SEM Micro-XRF

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.

SERVICE CONTRACT PORTFOLIO

XRF Spectrometers

Console Systems Connect Essential Access Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 Hour 1 Hour 2 Case Limit
Unlimited
Unlimited
3 PC/Software Update
4 Priority Response
5
Virtual Engineer (Augmented Reality Support)
6
Planned Maintenance (recommended by Bruker) -
7
Planned Maintenance Parts -
8
Verify Radiation Safeties -
9
Parts (excluding X-ray Source, Detector) - -
10 Labor and Travel – One on-site call - -    
11 Labor and Travel – Unlimited onsite - - -
12 Detector (normal usage) - - Option
13 Anodes, X-Ray Source (replacement on normal usage) - -10% -10% -10%
14 Loaner Equipment  (where applicable) - - -
15 Additional Planned Maintenance calls - Option Option Option Option
16 Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP - - Option Option Option
17 Training - Maintenance or Applications -10% -10% -10% -10% -10%
18 OQ/Validation - Option Option Option Option
19 24/7/365 Response - - Option Option Option
Benchtop Systems Connect Essential Access Complete Complete Plus
1 Free Telephone Support for simple cases*
2 Remote Desktop Support 1 Hour 1 Hour 2 Case Limit Unlimited Unlimited
3 PC/Software Update
4 Priority Response
5
Virtual Engineer (Augmented Reality Support)
6
Planned Maintenance (recommended by Bruker) -
7
Planned Maintenance Parts -
8
Verify Radiation Safeties -
9
Depot/Factory Repair - -
10 Parts (excluding X-ray Source) - -
11 Labor and Travel (1 on-site call) - - - -
12 Labor and Travel (unlimited calls) - - - -
13 Tubes, Anodes, Laser (replacement on normal usage) - -10% -10% -10%
14 Additional Planned Maintenance calls - Option Option Option Option
15 Training - Maintenance or Applications -10% -10% -10% -10% -10%
16 Tubes, Anodes, Detectors (replaced annually for continuous hi-power usage or required SOP - - Option Option Option
17 OQ/Validation - Option Option Option Option
SERVICE CONTRACT PORTFOLIO

Handheld XRF Spectrometers

  Connect Select
Essential
Access Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours
2 Remote technical support (desktop or augmented reality -virtual engineer)
2 calls per year 2 calls per year 4 calls per year unlimited unlimited 2 calls per year
3 Software updates and upgrades
4 Priority response
5 Radiation safety verification (if applicable) - available with a charge during performance evaluation during performance evaluation during performance evaluation -
6 LMS online learning content - available with a charge -
7 Parts 10 % discount 10% discount 20% discount included included included
8 Performance test and certification - available with a charge 1x per year 1x per year 1x per year -
9 Accessories or hardware upgrade 5% discount 5% discount 10% discount 10% discount 15% discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5% discount 10 % discount -
11 User or applications trainings 5% discount 5% discount 10% discount 15% discount 20% discount -
12 Accidental insurance - One time covered with a nominal charge
- 50% discount one time One time covered -
13 Loaner equipment (depending on availability) optional, charges applicable per repair Charges applied annually Charges applied annually included included optional, charges applicable per repair

*For comparison purposes. Warranty extensions can only be purchased with new systems.

SERVICE CONTRACT PORTFOLIO

Micro-XRF Spectrometers

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.

SERVICE CONTRACT PORTFOLIO

TXRF Spectrometers

  Connect Essential
Access
Complete Factory
Warranty
Extension*
1 Telephone support during standard office hours (9 h − 17 h)
2 Remote technical support (desktop or augmented reality - virtual engineer)
2 cases per year 2 cases per year 4 cases per year unlimited
3 Software Update
4 Priority Response
5 Onsite response time commitment - - - optional -
6 Preventive maintenance (on site or remote) - 1 PM per year 1 PM per year 1 PM per year -
7 Parts (preferential access to spare part logistics) 10 % discount 20 % discount ✓**
8 Labor and travel (service case) - - 1 on site call unlimited
9 Accessories, software or hardware upgrade 5 % discount 10 % discount 10 % discount 10 % discount -
10 Consumable parts
5 % discount 5 % discount 5 % discount 5 % discount -
11 User or applications trainings 10 % discount 10 % discount 20 % discount 20 % discount -
12 Accidental insurance - -
50% discount one time One time covered -

*For comparison purposes. Warranty extensions can only be purchased with new systems. To benefit from additional options, the upgrade from Warranty / Warrenty Extension to LabScape Complete is only applicable during presales and installation. Valid for one full year.
**Parts included for only one service event, option to pay for lower price case.